Terms and Conditions

Revision Policy

Depending on the package you've chosen, you can request as many revisions until you're completely satisfied with the design. Minor adjustments to the original design concepts will not incur additional charges. Once revisions are completed, the updated designs will be delivered within 48 hours. Any changes requested after the final design approval will be considered a new order and charged separately.

Refund Policy

Here’s how our refund policy works:

• Refunds are not offered for special packages, approved design concepts, or revisions.
• If you cancel for reasons unrelated to our company, no refund will be provided.
• Refund eligibility ends after 2 weeks of no communication or violations of our policy.
• No refunds will be issued if you hire other service providers or submit an incomplete design brief.
• Refunds are not available for a change of mind or issues unrelated to the service itself.
• Partial refunds may be considered in specific cases, such as dissatisfaction with a particular service.
• No refunds will be issued after 15 days from the purchase date.
• Services like social media management, SEO, domain registration, and web hosting are non-refundable.
• Websites are not eligible for refunds once the design is approved and development has started.
• Our money-back guarantee only applies to completely rejected initial designs. If a partial refund is issued, a 33% deduction will be made to cover incurred costs.

Note: Digital Marks Global reserves the right to decline projects or cancel contracts as necessary. After a refund is issued, all designs become the property ofDigital Marks Global.

Claim Your Refund

To initiate the refund process, please follow these steps:

• Once we receive your request, we will acknowledge it promptly. Our team will review the details, and after verification, we will proceed with processing your refund.
• Once we receive your request, we will acknowledge it promptly. Our team will review the details, and after verification, we will proceed with processing your refund.

Please note that once a refund is issued, you forfeit any rights to the designs provided byDigital Marks Global. Additionally, we will notify the relevant Copyright Acquisition Agencies to ensure legal compliance and safeguard copyright ownership.

Quality Assurance Policy

We are committed to going above and beyond to meet your expectations. Our designers work hard to create high-quality designs backed by thorough research, ensuring excellence and full satisfaction with the final result.

100% Satisfaction Guarantee

We offer unlimited revisions to ensure you are fully satisfied with our services. Our goal is to exceed your expectations, and we are dedicated to delivering excellence in every aspect of our work. We will continue making revisions until you are completely happy with your design. The number of revisions available to you will follow the details in your selected package.

Delivery Policy

Your completed order will be delivered to your designated account on the date specified in your Order Confirmation. You will also receive a confirmation email to keep you updated on the progress of your order.

Please note that the turnaround time for your order is based on the details outlined in your selected package, with a minimum processing time of 2 business days.

If you need expedited delivery, please contact our customer support team as soon as possible.

Record Maintenance

At Digital Marks Global, we prioritize keeping detailed records of all completed designs. If you misplace an order, you can rely on our organized system to quickly retrieve and provide you with the exact file you need. However, please note that file retrieval charges may apply.

24/7 Customer Support

Our dedicated team is available 24/7 to assist with any inquiries and provide the support you need whenever you need it.

Communication Policy

Digital Marks Global takes full responsibility for all communication conducted through channels associated with "....digitalmarksglobal.com" or phone numbers explicitly listed on our official website. We are not liable for any issues or damages resulting from communication through contact details that we do not officially recognize.

We guarantee the security and accuracy of information exchanged through our official channels. Digital Marks Global does not endorse or acknowledge any communication outside of these recognized platforms.